Return Eligibility

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• Any return requests must be made within 10 working days of delivery. Anything outside of this timeline will not be accepted.

• Products must be unused and in resaleable condition and will be checked upon return to our depot.

• Requests for returns need to be made in advance by contacting our customer service team on    customercare@etupling.co.uk​

 

Restocking Fee

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• All eligible returns are subject to a 20% restocking fee, which will be deducted from the refund total.

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Reporting Shortages or Damages

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• Any products which are starred (*) on your delivery note must be checked off on delivery, and any discrepancies must be noted.

• Claims of damages or shortages must be reported within 5 working days from date of delivery.

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Non-Returnable Items

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• An order form must be signed for all specials prior to despatch. Any items ordered in as a special are non-returnable.

• Goods which have been supplied via a price deal or special offer are non-returnable.

• Goods which are obsolete stock items are non-returnable. Whether an item is “obsolete stock” is at the discretion of E. Tupling and Son Ltd.

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E. Tupling and Son Ltd reserves the right to refuse any request to return goods.