Ross’s 13+ years’ experience within the plumbing & building plastics sector and his knowledge of strategic business development are key factors behind his prominent role in supporting E. Tupling’s ambitious growth plans.
As an industrious individual Ross has a continual burning desire to always be the best he can be. Through working in external sales Ross has the opportunity to travel across the UK and meet new people which gives him a real 'buzz' for the role. His Development role is much more than just direct Sales activity as it also encompasses Supplier management, Marketing and Recruitment to name just a few of the Business areas he supports. Ross thrives on working in a fast-paced environment and his organisational and management skills enable him to create and drive strategic objectives for the strategic development of E. Tupling.
With the company’s impressive expansion plans in mind, including serving a wider geographical area with additional warehouse locations and a more expansive product offering, we asked Ross how he will ensure such growth does not detract E. Tupling from their core values.
“We will always put our customers first; they are at the heart of everything we do and every decision we make. It may sound trivial but I believe the single most important trait in sales and the success of a company is the ability to listen to your customers.”
“Poor communication is where most companies fail. The inability of suppliers to inform their customers of deliveries, shortages and general issues is a common complaint within our industry. I think it is one of the merchant’s greatest frustrations. Knowledge is power and being forewarned is being forearmed.”
“We provide a CHOICE of leading brands within Plumbing & Building sector. We deliver on our own transport as opposed to carriers, but most importantly we are a team who take great pride in offering first class customer service. This where E. Tupling really thrives and what sets us apart from other distributors.”
As the Business Development Director, Ross focuses on ensuring E. Tupling retains their reputation for being a caring and reliable distributor whilst also expanding E. Tupling's geographical service locations and product offering.
If you are a plumbers or builders merchant who is interested in working alongside E. Tupling with any of your Above and Below Ground Plastic requirements and/or Underfloor Heating contact our team today on 0161 776 0077 or email us at email@example.com