Since joining E.Tupling last year, Jo has fitted in from day one. Her strong work ethic, attention to detail and tenacity have allowed Jo to seamlessly embrace all aspects of her role as Sales & Support Administrator.
Jo’s varied and busy role includes taking and placing orders for customers, providing quotations, checking stock levels, invoicing, liaising with suppliers, customer service and implementing company processes and procedures.
Jo’s continual burning desire to always be the best she can be and continually give 110% helps the team at E.Tupling work collaboratively, smarter and more efficiently.
“The staff here are invaluable and we work so well together. Everyone is happy to muck in and do their part. Tim & Ross are more than happy to answer the phones when we are busy and are always available to speak to customers whenever they are asked to do so. Barrie who is our Product Manager has exceptional technical knowledge and can talk customers through their requirements and offer solutions to the problems that they are facing.”
“As an independent family run business, the core of E.Tupling’s values are trust and reliability. We are committed to delivering in a timely manner and consistently providing the highest level of support to plumbers and builders merchants.”
“Our customers are constantly giving us feedback about our service, especially about how friendly and courteous or drivers are. Nothing is ever too much trouble for them. Our customers like the fact that our vans don’t have any signage, that we can go to the site to deliver and that we are more flexible and accommodating than other distributors.”
“Being a friendly and approachable business is extremely important to us. It’s all about giving our customers a personal service. Receiving excellent customer service normally means you will keep using that company & tell others about them. Word of mouth is a powerful thing. It’s all about building effective relationships & trust with customers.”
If you are a plumbers or builders merchant who is interested in working alongside E. Tupling contact our team today on 0161 776 0077 or email us at firstname.lastname@example.org